Last updated: October 2025
Website: https://realtercrm.com
Company: MazzDigital LLC
Registered Office: Dubai, United Arab Emirates

1. Introduction

Welcome to RealterCRM.
This Privacy Policy explains how MazzDigital LLC (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website realtercrm.com, our CRM platform, and related services (collectively, “Services”).

By using RealterCRM, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue using our Services.

2. Information We Collect

We collect information to provide, improve, and secure our Services. The types of data we may collect include:

2.1. Information you provide directly

  • Account details: name, email address, phone number, company name, and role.

  • Billing information: address, payment details, and transaction history.

  • Leads and client data: data you upload into RealterCRM, including property details, client information, and agent records.

  • Communications: when you contact us via chat, email, or support tickets.

2.2. Information collected automatically

  • Usage data: pages visited, features used, browser type, and session duration.

  • Device and log data: IP address, operating system, and device identifiers.

  • Cookies: small data files that help us remember preferences and improve functionality. (See Section 7 below.)

2.3. Third-party data

We may receive information from integrated platforms (e.g., listing portals, email services, or social media APIs) only when you authorize such connections.

3. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our CRM and marketing modules.

  • Manage user accounts, authentication, and billing.

  • Communicate product updates, feature releases, or customer support messages.

  • Personalize the user experience and recommend relevant tools or content.

  • Monitor usage for analytics and performance optimization.

  • Ensure platform security, prevent fraud, and comply with applicable laws.

We do not sell, rent, or trade your personal data to any third party.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent.

  • The necessity of processing to perform a contract with you.

  • Compliance with legal obligations.

  • Our legitimate interest in maintaining and improving RealterCRM.

5. Data Retention

We retain your data as long as your account is active or as needed to provide our Services.
After account termination, data is securely archived or deleted following industry standards unless legal obligations require retention.

6. How We Share Information

We may share limited information with:

  • Service providers who support hosting, analytics, or payment processing (e.g., Stripe, Google Cloud).

  • Legal authorities if required by law or to protect our rights.

  • Business partners only when explicitly authorized by you for integrations.

All third parties are bound by confidentiality and data protection obligations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in.

  • Remember your preferences and language settings.

  • Measure traffic, engagement, and feature performance.

You can disable cookies through your browser settings, but some site features may not function properly.

8. Data Security

We employ technical and organizational measures to protect your data, including:

  • SSL encryption for all communications.

  • Encrypted databases and secure cloud hosting.

  • Access controls and regular security audits.

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent to processing.

  • Request data portability.

  • Object to automated decision-making.

To exercise these rights, please contact us at privacy@realtercrm.com.

10. International Data Transfers

Your data may be processed outside your country, including in secure data centers located in the EU or GCC.
We ensure that all transfers comply with applicable data protection laws and contractual safeguards.

11. Communications

We may send emails or WhatsApp messages regarding:

  • Account activity and system updates.

  • Product announcements and offers.

  • Security or policy notifications.

You can opt out of marketing communications anytime by clicking “unsubscribe” in emails or contacting support.

12. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided information to us, please contact us immediately.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at realtercrm.com/privacy-policy with the “last updated” date at the top.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

MazzDigital LLC
Email: privacy@realtercrm.com
Dubai, United Arab Emirates
Website: https://realtercrm.com

 

RealterCRM helps real estate companies in the GCC centralize leads, manage agents, track bookings, and automate marketing all in one cloud-based CRM.

MazzDigital LLC © 2025, All rights reserved.

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